Embed your Softphone into your CRM.
CRM connectors that drop the softphone straight into Pipedrive, HubSpot and Dynamics 365 — plus Connect Phone on the iPhone, and LiveUCX real-time reporting across NICE CXone, Genesys, Avaya, RingCentral and Zoom.
Hire AI Agents into your Contact Centre.
An AI voice agent that holds a real conversation on your own Amazon Connect number — and completes the work behind it before the call ends.
Three pillars: AI Agent, CRM Connectors, Realtime Reporting
Everything ProUCX builds sits on one of three pillars — and every one of them is listed and available on AWS Marketplace, so you can subscribe with your existing AWS billing.
Live AI Agent holds a real conversation on your own Amazon Connect number, then does the work behind it — looking up records, driving your back-end systems and finishing the process before the call ends.
Amazon Connect softphone and CTI for Pipedrive, HubSpot and Dynamics 365 — screen-pop, click-to-dial, automatic call logging and wrap-up disposition.
The LiveUCX Contact Center Dashboard turns raw ACD data into real-time wallboards and supervisor dashboards across NICE CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect.
Designed and supported in Australia, with regional AWS data residency in Australia, Singapore, the USA and Europe.
Amazon Connect, inside the CRM your team already uses
A shared connector core with a thin adapter per CRM: the same screen-pop, click-to-dial, automatic logging and wrap-up behaviour everywhere, on the Amazon Connect instance you already own.
Take Amazon Connect calls on an iPhone
Free
US$10
See your whole contact centre, live on one screen
LiveUCX turns raw ACD data into vibrant, real-time wallboards and supervisor dashboards. Agent states, queues, SLA, abandons and skillset stats update every few seconds.
For the floor, the supervisor's desk, and executives' mobiles. Twenty-plus visualisations — gauges, heat maps, waterfall charts, tables and custom SLA calculations.
Across 15 channels — email, SMS, Teams, Slack, even wall lights. Floor-plan mapping of live agent status, plus time-in-state and reasons.
Blending ACD metrics with SQL, Prometheus, InfluxDB, Azure Monitor and more. Playlists and public dashboards for TVs, kiosks and live queue-time pages.
One integration partner across your whole estate
Most organisations don't run a single platform. We work across the majors — deep CTI connectors where you need calls inside the CRM, and real-time reporting everywhere else.
Our deepest integration work. Embedded softphone, screen-pop, click-to-dial and automatic call logging — plus a native mobile agent app.
CTI connectors for Dynamics 365 and Pipedrive, plus LiveUCX real-time wallboards. ProUCX is a NICE partner and LiveUCX is listed on CXexchange.
A CTI connector for Pipedrive, and LiveUCX real-time dashboards for supervisors and the floor.
Surfaced through LiveUCX — live agent states, queues, SLA and abandons on wallboards, supervisor dashboards and mobile.
Every ProUCX product is a live public listing on AWS Marketplace — and LiveUCX is also on the RingCentral App Gallery, Avaya Cloud Office and NICE CXexchange, with Connect Phone on the Apple App Store.
An AI agent that talks to your callers — and finishes the job
Natural turn-taking on your own Connect number, not a menu tree. The caller can interrupt and be understood.
Every turn on screen as it is spoken, scored for sentiment as it happens.
Reservation, CRM and core-system integrations called mid-conversation, each step ticked off as it completes.
When a person is the right answer it transfers to a human queue with the summary and transcript attached.
The softphone, live inside the CRM
The same connector core, adapted per CRM — screen-pop, click-to-dial, automatic logging and live queue stats without leaving the record.
See contacts waiting, agents available and the longest wait — in real time, right in the agent panel.
A directory of queues and agents with live availability, docked beside the record the rep is already on.
When a call ends the activity is written automatically — with disposition, a recording link, the transcript and an AI summary.
The caller's Pipedrive record opens as the call lands — the rep answers already knowing who's calling and why.
Insights on contact centre & CRM integration
Amazon Connect speaks with Amazon Polly out of the box. What changes when an ElevenLabs voice agent answers the call instead, what the caller experiences, and how the warm handoff to a human works.
Four cost lines sit under every AI agent — Connect telephony, speech, the model and the licence. A worked example on 1,000 calls a month, and the four places the cost curve bends.
Ready to connect your call to your customer?
Book a demo and we'll tailor it to whatever you run — an AI agent answering on your Amazon Connect number, the softphone inside Dynamics 365, HubSpot or Pipedrive, agents on the move with Connect Phone, or real-time reporting across NICE CXone, Genesys, Avaya, RingCentral and Zoom.
No. Everything ProUCX builds runs against the Amazon Connect instance you already have, in your own AWS account and region.
Every ProUCX product is a live public listing on AWS Marketplace, so you can subscribe with your existing AWS billing. Connect Phone is also free to download on the App Store, with agents licensed per month.
Designed and supported in Australia, with regional AWS data residency in Australia, Singapore, the USA and Europe. Tell us your residency constraints and we'll confirm the right configuration.
LiveUCX blends ACD data with SQL, Prometheus, InfluxDB and Azure Monitor, so most platforms can be surfaced. Tell us what you run and we'll tell you honestly what's possible.
Pre-built connectors and dashboards mean days to value, not months of custom development. We build on current standards — CIF v2 and modern Amazon Connect — not legacy frameworks heading for end-of-life.