ProUCX builds three things for Amazon Connect and the wider contact-centre estate. An AI voice agent that holds a real conversation on your own Connect number and completes the work behind it. CRM connectors that drop the softphone straight into Pipedrive, HubSpot and Dynamics 365 — plus Connect Phone on the iPhone. And LiveUCX real-time reporting across NICE CXone, Genesys, Avaya, RingCentral and Zoom.
Everything ProUCX builds sits on one of three pillars — and every one of them is listed and available on AWS Marketplace, so you can subscribe with your existing AWS billing.
Live AI Agent holds a real conversation on your own Amazon Connect number, then does the work behind it — looking up records, driving your back-end systems and finishing the process before the call ends.
Amazon Connect softphone and CTI for Pipedrive, HubSpot and Dynamics 365 — screen-pop, click-to-dial, automatic call logging and wrap-up disposition. Plus Connect Phone on the iPhone.
The LiveUCX Contact Center Dashboard turns raw ACD data into real-time wallboards and supervisor dashboards across NICE CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect.
Live AI Agent works on your own Amazon Connect number. Callers speak normally, interrupt, change their mind — and the AI keeps up. Behind the conversation it drives your back-end systems, so the booking is changed, the payment is taken and the record is updated by the time the caller hangs up. When a person is the right answer, it transfers to a human queue with the context attached.
A shared connector core with a thin adapter per CRM: the same screen-pop, click-to-dial, automatic logging and wrap-up behaviour everywhere, on the Amazon Connect instance you already own.
The Amazon Connect softphone where your reps already sell. Screen-pop the matching person, click-to-dial from any record, and write every call back as a Pipedrive activity against the right deal.
An embedded Amazon Connect softphone inside HubSpot — screen-pop the matching record, click-to-dial, and log every call automatically to the HubSpot timeline with recordings.
Bring Amazon Connect calls into the Dynamics 365 agent workspace — screen-pop, click-to-dial, automatic call logging and wrap-up disposition. Built on Channel Integration Framework v2.
The AWS Connect mobile app for iPhone. A genuine Amazon Connect agent softphone — not a call-back — with live agent stats, smart transfer, caller history and wrap-up disposition.
An Amazon Connect softphone launched from the Front sidebar, with screen-pop, click-to-call and native Front call logging — recording, transcript and summary on the Front conversation.
The same connector core, adapted to other telephony platforms — CTI for Dynamics 365 and Pipedrive on NICE CXone, and Pipedrive on RingCentral.
Most organisations don't run a single platform. We work across the majors — deep CTI connectors where you need calls inside the CRM, and real-time reporting everywhere else.
Our deepest integration work. Embedded softphone, screen-pop, click-to-dial and automatic call logging — plus a native mobile agent app.
CTI connector pages for Dynamics 365 and Pipedrive, plus LiveUCX real-time wallboards. ProUCX is a NICE partner and LiveUCX is listed on CXexchange.
A CTI connector for Pipedrive, and LiveUCX real-time dashboards for supervisors and the floor.
We surface these platforms through LiveUCX — live agent states, queues, SLA and abandons on wallboards, supervisor dashboards and mobile. Reporting and visualisation rather than a CRM connector.
Call-recording migration — move historic Verint recordings and metadata to cloud storage, searchable and retention-compliant, without keeping the legacy platform alive.
LiveUCX blends ACD data with SQL, Prometheus, InfluxDB and Azure Monitor, so most platforms can be surfaced. Tell us what you run and we'll tell you honestly what's possible.
Connect Phone is a genuine Amazon Connect agent softphone in your pocket — not a call-back to a mobile number. Routed contacts ring in the app with Amazon Connect's own ringtone, and agents sign in with their existing Amazon Connect login or your SAML single sign-on.
LiveUCX turns raw ACD data into vibrant, real-time wallboards and supervisor dashboards. Agent states, queues, SLA, abandons and skillset stats update every few seconds — so your team reacts to what's happening now, not what happened yesterday.
NICE CXone partner — LiveUCX is listed on CXexchange
Every ProUCX product — the AI agents, all three CRM connectors, Connect Phone and the LiveUCX dashboard — is a live public listing you can subscribe to with your existing AWS billing.
AWS Marketplace · Apple App Store · NICE CXexchange · RingCentral App Gallery · Avaya Cloud Office — hover to pause.
Designed and supported from Queensland, with regional AWS data residency in Australia, Singapore, the USA and Europe.
CIF v2 and modern Amazon Connect — not legacy frameworks heading for end-of-life.
Pre-built connectors and dashboards mean days to value, not months of custom dev.
One platform, isolated per-tenant config — built to scale across customers and partners.
Book a demo and we'll tailor it to whatever you run — an AI agent answering on your Amazon Connect number, the softphone inside Dynamics 365, HubSpot or Pipedrive, agents on the move with Connect Phone, or real-time reporting across NICE CXone, Genesys, Avaya, RingCentral and Zoom.