ProUCX is a contact-centre integration specialist. Our connectors put the softphone straight inside Microsoft Dynamics 365, HubSpot and Pipedrive — whether your calls run on Amazon Connect, NICE CXone or RingCentral — with screen-pop, click-to-dial and automatic call logging. Connect Phone puts a full agent softphone on the iPhone. And LiveUCX surfaces the whole floor in real time across NICE CXone, Genesys, Avaya, RingCentral and Zoom.
Our shipping CTI connectors run on Amazon Connect — computer-telephony integration for Microsoft Dynamics 365, HubSpot and Pipedrive — alongside Connect Phone, the AWS Connect mobile app that turns an iPhone into a full agent softphone. LiveUCX adds real-time dashboards across NICE CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect.
Bring Amazon Connect calls into the Dynamics 365 agent workspace — screen-pop, click-to-dial, automatic call logging and wrap-up disposition. Built on Channel Integration Framework v2.
An embedded Amazon Connect softphone inside HubSpot — screen-pop the matching record, click-to-dial, and log every call automatically to the HubSpot timeline with recordings.
The Amazon Connect softphone where your reps already sell. Screen-pop the matching person, click-to-dial from any record, and write every call back as a Pipedrive activity against the right deal.
The AWS Connect mobile app for iPhone. A genuine Amazon Connect agent softphone — not a call-back — with native ringing on a locked phone, live agent stats, transfer, caller history and wrap-up disposition.
Real-time, customisable wallboards and supervisor dashboards for NICE CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect. Thresholds, alerts, floor-plan maps, mobile and public dashboards.
Most organisations don't run a single platform. We work across the majors — deep CTI connectors where you need calls inside the CRM, and real-time reporting everywhere else.
Our deepest integration work. Embedded softphone, screen-pop, click-to-dial and automatic call logging — plus a native mobile agent app.
CTI connector pages for Dynamics 365 and Pipedrive, plus LiveUCX real-time wallboards. ProUCX is a NICE partner and LiveUCX is listed on CXexchange.
A CTI connector for Pipedrive, and LiveUCX real-time dashboards for supervisors and the floor.
We surface these platforms through LiveUCX — live agent states, queues, SLA and abandons on wallboards, supervisor dashboards and mobile. Reporting and visualisation rather than a CRM connector.
Call-recording migration — move historic Verint recordings and metadata to cloud storage, searchable and retention-compliant, without keeping the legacy platform alive.
LiveUCX blends ACD data with SQL, Prometheus, InfluxDB and Azure Monitor, so most platforms can be surfaced. Tell us what you run and we'll tell you honestly what's possible.
Connect Phone is a genuine Amazon Connect agent softphone in your pocket — not a call-back to a mobile number. It rings natively on a locked phone, and agents sign in with their existing Amazon Connect login or your SAML single sign-on.
Explore Connect Phone Start a trial
LiveUCX turns raw ACD data into vibrant, real-time wallboards and supervisor dashboards. Agent states, queues, SLA, abandons and skillset stats update every few seconds — so your team reacts to what's happening now, not what happened yesterday.
NICE CXone partner — LiveUCX is listed on CXexchange
Designed and supported from Queensland, with regional AWS data residency in Australia, Singapore, the USA and Europe.
CIF v2 and modern Amazon Connect — not legacy frameworks heading for end-of-life.
Pre-built connectors and dashboards mean days to value, not months of custom dev.
One platform, isolated per-tenant config — built to scale across customers and partners.
Book a demo and we'll tailor it to whatever you run — Amazon Connect with Dynamics 365, HubSpot or Pipedrive, agents on the move with Connect Phone, or real-time reporting across NICE CXone, Genesys, Avaya, RingCentral and Zoom.