ProUCX's NICE CXone for Dynamics 365 connector puts the phone where your agents already work. Screen-pop the right record, click-to-dial, log every call automatically and capture wrap-up disposition — all inside the Dynamics 365 agent workspace, on Channel Integration Framework v2.
Connects your NICE CXone contact centre to Microsoft Dynamics 365 — screen-pop and logging in the agent workspace.
Agents waste seconds every call hunting for the caller and copying notes between windows. ProUCX makes the CXone call and the Dynamics record one screen.
The right Contact or Account opens the instant the call connects — lower average handle time.
Every call writes a phonecall activity automatically — complete timelines and reporting.
Call control lives in the Dynamics 365 multi-session panel agents already use.
NICE CXone routes the call. The connector reads the caller's number and matches it against your Dynamics records in real time.
A single match opens the record; multiple matches show a picker; no match offers a pre-filled create form.
Click-to-dial outbound from D365 phone fields. The agent confirms the record to link to the call, per session.
At after-call work the agent picks a disposition and adds notes; the phonecall activity is finalised.
Every call is captured in the Dynamics timeline with disposition, notes and duration for reporting.
Exact-match calls auto-open the Contact or Account and link it to the phonecall activity.
Several matches open a results view so the agent chooses the right person.
Unknown numbers open a create form pre-filled with the caller ID.
Dial out from any Dynamics phone field through NICE CXone.
Configurable wrap-up codes plus free-text notes on the call timeline.
A phonecall activity is created on answer and finalised at wrap-up.
The correct record links to the correct session with several calls open.
Search entities, match fields, dispositions and timing tuned per customer, no code.
Hosted on AWS with data residency in Australia, Singapore, the USA and Europe.
Book a demo and we'll show a live CXone call screen-popping and logging inside Dynamics 365.
Yes — it runs as a CIF v2 channel provider inside the Customer Service workspace, driven by NICE CXone.
Yes — inbound and outbound CXone calls become Dynamics phonecall activities with disposition, notes and duration.
Yes — with single-match, multi-match picker and create-on-no-match handling.
Call activities are written into your own Dynamics 365 organisation; ProUCX stores only per-tenant configuration, hosted on AWS (AU, SG, USA, EU).