Bring every NICE CXone call into Pipedrive.
Scoped, not yet shipping — designed and awaiting a first deployment.
Status: this connector is scoped, not yet shipping. Our NICE CXone work to date is the Dynamics 365 integration; the Pipedrive pairing is designed and awaiting a first deployment. If you are running CXone with Pipedrive, talk to us and we will scope it honestly rather than sell you a date.
NICE CXone × Pipedrive · Screen-pop · Click-to-dial · Automatic activity logging · Multi-tenant
Connects your NICE CXone contact centre to Pipedrive — screen-pop and logging where your reps work.
The matching person or deal is designed to open the moment the call connects — no searching, more selling time.
Calls are designed to be written to Pipedrive as activities automatically, with outcome, duration and notes.
Calls attach to the right person and deal, so your pipeline reflects real activity.
Your reps sell in Pipedrive. Put the phone there too.
Sales reps shouldn't switch between a phone app and Pipedrive or log calls by hand. ProUCX makes the call and the Pipedrive record one screen.
From inbound call to logged Pipedrive activity
Authorise Pipedrive once; the connector links it to your NICE CXone telephony.
On an inbound call the caller number is matched to Pipedrive and the person or deal opens automatically.
Click any phone number in Pipedrive to dial out through NICE CXone.
The call is logged as a Pipedrive activity with outcome, duration and notes, linked to the person and deal.
Attach the recording and call outcome so managers get a complete picture in the pipeline.
Screen-pop person & deal on inbound, click-to-dial from any Pipedrive number, auto-logged call activities with outcomes, recordings linked to the activity, and multi-tenant per-tenant configuration hosted on AWS with data residency in AU, SG, USA & EU.
Everything sales expects — natively in Pipedrive
Inbound caller ID matched to Pipedrive; the person or deal opens automatically.
Dial any Pipedrive phone number through NICE CXone in one click.
Inbound & outbound calls logged as Pipedrive activities with outcome, duration and notes.
Every call attaches to the correct person and deal in the pipeline.
Recordings linked to the logged activity where available.
Designed for isolated per-tenant configuration, least-privilege access and regional data residency.
Common questions
That is the design: inbound and outbound NICE CXone calls become Pipedrive activities with outcome, duration and notes, linked to the person and deal.
No. It links your existing NICE CXone telephony directly to Pipedrive.
That is the design: the caller number is matched to Pipedrive and the person or deal opens on connect.
Designed to run on AWS, multi-tenant, with data-residency options in Australia, Singapore, the USA and Europe.
See it on your own NICE CXone & Pipedrive
Book a demo and we'll show a live call screen-popping and logging inside Pipedrive.