One connector core. A growing range of CRMs.
ProUCX abstracts call control, screen-pop, logging and wrap-up into a reusable core, with a thin adapter per CRM and per telephony platform — so new connectors ship faster and behave consistently. New for Amazon Connect: Live AI Agent, an AI voice agent that holds a real conversation and completes the process behind it, and Live Interpreter, real-time two-way call translation. Both are live on AWS Marketplace.
Telephony platforms. NICE CXone partner — LiveUCX is listed on CXexchange.
CRM & helpdesk. Not sure how deep an integration you need? Our Amazon Connect CRM integration buyer's guide works through the four integration depths, what screen-pop really requires and when to build instead of buy.
AI, speech & voice. ElevenLabs for voice quality; Deepgram and Azure AI for an onshore Australian speech and language path where data residency is a requirement.
Connectors for Amazon Connect
Amazon Connect CTI for D365 — screen-pop, click-to-dial, call logging and wrap-up on CIF v2.
Amazon Connect CTI for HubSpot — embedded softphone and automatic logging to the timeline.
Amazon Connect CTI for Pipedrive — screen-pop the person and deal, log every call as an activity.
Amazon Connect CTI for Front — voice beside email, chat and SMS in the shared inbox.
AI voice agent for Amazon Connect — holds a real conversation and completes the process behind it.
ElevenLabs voice in Amazon Connect — natural conversational voice with a warm handoff into the CRM.
Amazon Connect softphone for iPhone — the full agent experience on the phone in their pocket.
Bring-Your-Own-Channel — reviews, social DMs and regional messengers as Amazon Connect contacts.
Real-time wallboards and supervisor dashboards over your Amazon Connect ACD data.
Connectors for the other platforms
CXone CTI for Dynamics 365 — screen-pop, click-to-dial and logging on CIF v2.
CXone CTI for Pipedrive — screen-pop the person and deal, auto-log the activity.
Real-time call translation — two-way, live on the call, with an onshore Australian speech path.
RingCentral CTI for Pipedrive — screen-pop, click-to-dial and automatic activity logging.
Migrate recordings to cloud — bulk extraction, metadata preserved, optional archive viewer.
Real-time wallboards with pre-built connectors for Genesys, Avaya, RingCentral and Zoom.
Find us on the marketplaces
AWS Marketplace · Apple App Store · RingCentral App Gallery · Avaya Cloud Office · NICE CXexchange. Every ProUCX product is a live public listing on AWS Marketplace.
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