Bring every Amazon Connect call into Pipedrive.
ProUCX's AWS Connect for Pipedrive connector puts telephony right on your Pipedrive records. Screen-pop the matching person or deal, click-to-dial, and log every call automatically as a Pipedrive activity — so your sales team never loses a conversation.
Available on AWS MarketplaceAmazon Connect Softphone for Pipedrive · consolidated AWS billing
Amazon Connect × Pipedrive · Screen-pop · Click-to-dial · Automatic activity logging · Multi-tenant
Connects your existing Amazon Connect instance to Pipedrive — no extra dialer.
The matching person or deal opens the moment the call connects — no searching, more selling time.
Calls are written to Pipedrive as activities automatically, with outcome, duration and notes.
Calls attach to the right person and deal, so your pipeline reflects real activity.
Watch the 90-second demo
Make and take Amazon Connect calls, screen-pop the caller and log everything automatically — without leaving Pipedrive.
Call any number in one click, or type a name to dial a Pipedrive contact — all from the panel.
When a call ends, the activity is written automatically — with disposition, a recording link, the transcript and an AI summary.
See contacts waiting, agents available and the longest wait — in real time, right in the panel.
From inbound call to logged Pipedrive activity
Sales reps shouldn't switch between a phone app and Pipedrive or log calls by hand. ProUCX makes the call and the Pipedrive record one screen. For the full walk-through — what Pipedrive does natively, how screen-pop matches a caller to a person and deal, and how to get it live — read our Amazon Connect Pipedrive integration guide.
Authorise Pipedrive once; the connector links it to your Amazon Connect telephony.
On an inbound call the caller number is matched to Pipedrive and the person or deal opens automatically.
Click any phone number in Pipedrive to dial out through Amazon Connect.
The call is logged as a Pipedrive activity with outcome, duration and notes, linked to the person and deal.
Attach the recording and call outcome so managers get a complete picture in the pipeline.
Screen-pop person & deal on inbound, click-to-dial from any Pipedrive number, auto-logged activities with outcomes, recordings linked to the activity, and per-tenant configuration hosted on AWS with data residency in AU, SG, USA & EU.
Everything sales & support expect — natively in Pipedrive
A shared connector core with a thin adapter per CRM, running on the Amazon Connect instance you already own.
Full call control — answer, hold, mute, transfer — docked in Pipedrive, staying connected as reps move between records.
Caller ID is matched to Pipedrive and the person or deal opens automatically the moment the call connects.
Dial any Pipedrive number in one click through Amazon Connect, or find a contact by name.
Inbound & outbound calls logged as Pipedrive activities with direction, duration, outcome and disposition.
The recording link, Contact Lens transcript and an AI summary of the conversation land on the activity.
A real-time queue board in the panel — contacts waiting, agents available and longest wait.
Instant answers from your knowledge base while you're on the call, without leaving Pipedrive.
Your Amazon Connect stays in your own AWS account; we read it through a scoped, read-only role. No AWS keys to hand over.
Isolated per-tenant configuration, least-privilege access, and data residency in AU, SG, USA & EU.
Common questions
Yes — inbound and outbound Amazon Connect calls become Pipedrive activities with outcome, duration and notes, linked to the person and deal.
No. It links your existing Amazon Connect telephony directly to Pipedrive.
Yes — the caller number is matched to Pipedrive and the person or deal opens on connect.
On AWS, multi-tenant, with data residency in Australia, Singapore, the USA and Europe.
See it on your own Amazon Connect & Pipedrive
Book a demo and we'll show a live call screen-popping and logging inside Pipedrive — or subscribe straight away on AWS Marketplace and bill it to the AWS account you already have.