ProUCX's AWS Connect for Pipedrive connector puts telephony right on your Pipedrive records. Screen-pop the matching person or deal, click-to-dial, and log every call automatically as a Pipedrive activity — so your sales team never loses a conversation.
Connects your existing Amazon Connect instance to Pipedrive — no extra dialer.
Sales reps shouldn't switch between a phone app and Pipedrive or log calls by hand. ProUCX makes the call and the Pipedrive record one screen.
The matching person or deal opens the moment the call connects — no searching, more selling time.
Calls are written to Pipedrive as activities automatically, with outcome, duration and notes.
Calls attach to the right person and deal, so your pipeline reflects real activity.
Authorise Pipedrive once; the connector links it to your Amazon Connect telephony.
On an inbound call the caller number is matched to Pipedrive and the person or deal opens automatically.
Click any phone number in Pipedrive to dial out through Amazon Connect.
The call is logged as a Pipedrive activity with outcome, duration and notes, linked to the person and deal.
Attach the recording and call outcome so managers get a complete picture in the pipeline.
Full call control — answer, hold, mute, transfer — docked in Pipedrive, staying connected as reps move between records.
Caller ID is matched to Pipedrive and the person or deal opens automatically the moment the call connects.
Dial any Pipedrive number in one click through Amazon Connect, or find a contact by name.
Inbound & outbound calls logged as Pipedrive activities with direction, duration, outcome and disposition.
The recording link, Contact Lens transcript and an AI summary of the conversation land on the activity.
A real-time queue board in the panel — contacts waiting, agents available and longest wait.
Instant answers from your knowledge base while you're on the call, without leaving Pipedrive.
Your Amazon Connect stays in your own AWS account; we read it through a scoped, read-only role. No AWS keys to hand over.
Isolated per-tenant configuration, least-privilege access, and data residency in AU, SG, USA & EU.
Book a demo and we'll show a live call screen-popping and logging inside Pipedrive.
Yes — inbound and outbound Amazon Connect calls become Pipedrive activities with outcome, duration and notes, linked to the person and deal.
No. It links your existing Amazon Connect telephony directly to Pipedrive.
Yes — the caller number is matched to Pipedrive and the person or deal opens on connect.
On AWS, multi-tenant, with data residency in Australia, Singapore, the USA and Europe.
