Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Amazon Connect Softphone for Pipedrive and related services provided by ProUCX Pty Ltd (“ProUCX”, “we”, “us”). By installing or using the app you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.

The service

The app embeds an Amazon Connect softphone inside Pipedrive, providing screen-pop of the matching person and deal, click-to-dial, automatic call logging as Pipedrive activities, call transfer and live queue and agent statistics. Premium features add a call recording link, Contact Lens transcript, AI call summary and Amazon Q assist. Features may evolve over time; we may add, change or remove functionality on reasonable notice.

Bring your own Amazon Connect

The app works with the Amazon Connect instance you already own and operate. You are responsible for your Amazon Connect account, your telephony numbers and charges, your AWS costs, and for configuring and maintaining your instance. ProUCX does not provide the underlying telephony and does not re-point or take ownership of your Amazon Connect environment. You must have the rights necessary to connect your Amazon Connect instance and your Pipedrive account to the app.

Subscription, trial & billing

• Free trial. New subscriptions start with a 14-day free trial. You may cancel at any time during the trial and you will not be charged.
• Metered per active agent. After the trial, the service is billed monthly per active agent — that is, per agent who uses the softphone in a given month. The Standard plan is US$9 per active agent per month and the Premium plan is US$15 per active agent per month. Prices are in US dollars and exclude any applicable taxes such as GST.
• No lock-in. The subscription is month to month. You may stop using and uninstall the app at any time; metering ends when agents stop using the service.
• Marketplace billing. Where you subscribe through a third-party marketplace, that marketplace’s billing terms also apply.

Acceptable use

You agree to use the service lawfully and not to:

• use the app for unlawful, misleading, or abusive calling, or in breach of telemarketing, do-not-call, call-recording or privacy laws that apply to you;
• attempt to probe, reverse engineer, scrape, overload or gain unauthorised access to the service or its underlying systems;
• resell, sublicense or provide the service to third parties except as expressly permitted;
• upload malicious code or interfere with other customers’ use of the service.

You are responsible for your users, for obtaining any consents required to record or process calls, and for the accuracy of the data you connect.

Data & privacy

Our handling of personal information and the data the app accesses in Pipedrive and Amazon Connect is described in our Privacy Policy, which forms part of these Terms. You retain all rights to your data; you grant us the limited rights needed to operate the service for you.

Warranties & disclaimer

We provide the service with reasonable care and skill. To the fullest extent permitted by law, and except for any guarantees that cannot be excluded under the Australian Consumer Law, the service is provided “as is” without warranties of any kind, and we do not warrant that it will be uninterrupted or error-free. Calling, audio quality and availability depend on your Amazon Connect instance, Pipedrive and your network, which are outside our control.

Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or loss of profits, revenue or data. Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid for the service in the three months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

Suspension & termination

You may stop using the service and uninstall the app at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the service in a way that risks harm to others or to the service. On termination, your right to use the service ends and we disconnect the integration as described in our Privacy Policy.

Governing law

These Terms are governed by the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts of Australia. We may update these Terms from time to time; material changes will be notified and continued use after the effective date constitutes acceptance.

Contact us

ProUCX Pty Ltd, Australia · service@proucx.com.au · +61 1300 508 947.

These Terms are provided for general information and do not constitute legal advice.