See your contact centre in real time — on any screen.
LiveUCX turns ACD data into vibrant, customisable wallboards and supervisor dashboards — so teams react to queues as they happen, on any screen.
Available on AWS MarketplaceLiveUCX Contact Center Dashboard · consolidated AWS billing
Amazon Connect · NICE CXone · Genesys · Avaya · RingCentral · Zoom — web, mobile & kiosk
NICE CXone partner — listed on CXexchange
Pre-built connectors for Amazon Connect, NICE CXone, Genesys, Avaya, RingCentral and Zoom — automatically merging ACD metrics with your other systems in real time, typically deployed in around two days.
Metrics, graphs, pie charts, gauges, heat maps, tables and panels — 20+ charting tools with custom calculations like live SLA.
Colour thresholds plus alerts across 15 channels including email, SMS, Teams and Slack — even external lights and webhooks.
Map agents onto a floor plan and see live status at a glance, with detailed time-in-state and reasons.
Blend ACD metrics with business data from SQL Server, MySQL, PostgreSQL, Prometheus, InfluxDB, Azure Monitor and more.
Rotate dashboards on TVs and kiosks, and publish public dashboards — e.g. to advertise live queue times.
Responsive design for any device; real-time updates only when on-screen, so there's no battery or data overhead.
Real-time, customisable & engaging
A fully web-based solution for displaying real-time data on contact-centre wallboards, supervisor screens and executive mobiles. Already using your platform's built-in metrics page? We compare the two in Amazon Connect real-time metrics vs a wallboard.
Your contact centre, in your pocket
LiveUCX dashboards are web-based and built with a purpose-driven responsive design, so supervisors and executives can keep an eye on the floor from any device.
On-the-go analytics
Seamless viewing from any device — phone, tablet or desktop.
Subscribe through the marketplace you already buy from
LiveUCX Contact Center Dashboard — consolidated AWS billing.
LiveUCX Dashboard for RingCentral contact centres.
LiveUCX Dashboard on the Avaya Cloud Office gallery.
LiveUCX Dashboard — ProUCX is a NICE CXone partner.
Out-of-the-box insight, tailored to you
Get real-time visibility into your contact centre without weeks of custom development. Need it customised? We've got you. Prefer consolidated AWS billing? Subscribe on AWS Marketplace.