Insights

Insights on contact centre & CRM integration

Analysis and practical guidance from the team building ProUCX connectors.

Featured

The CRM integration market: where the connector gaps are

Native CTI coverage collapses past Salesforce and Zendesk — and a 2028 Salesforce deadline is about to reset the board. Our analysis of six contact-centre marketplaces.

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 Product

Bringing Amazon Connect into Dynamics 365

How a CIF v2 connector delivers screen-pop, click-to-dial, call logging and wrap-up disposition inside the D365 agent workspace.

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 Product

Real-time wallboards that teams actually watch

Why thresholds, alerts and floor-plan maps turn ACD data into action on the contact-centre floor.

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