Bring every Amazon Connect call into HubSpot.
ProUCX's AWS Connect for HubSpot integration puts an embedded softphone right on your HubSpot records. Screen-pop the matching contact, click-to-dial, and log every call automatically to the HubSpot timeline — with recordings attached.
Available on AWS MarketplaceAmazon Connect Softphone for HubSpot · consolidated AWS billing
Built on the HubSpot Calling Extensions SDK & Amazon Connect Streams · Multi-tenant · Hosted on AWS with data residency in Australia, Singapore, the USA & Europe
Connects your existing Amazon Connect instance to HubSpot — no Service Hub add-on, no extra dialer.
The matching contact or company opens the moment the call connects — no searching, lower handle time.
Inbound and outbound calls are written to the HubSpot timeline automatically, with outcome, duration and notes.
An embedded softphone on the record, native to HubSpot — nothing new for reps to learn.
Your reps already live in HubSpot. Put the phone there too.
Sales and support reps shouldn't juggle a separate softphone and copy notes by hand. ProUCX makes the call and the HubSpot record one screen. Weighing this against the dialler HubSpot already includes? We set the two side by side in Amazon Connect + HubSpot vs HubSpot's native calling.
From inbound call to logged engagement
Connect your HubSpot portal with a secure OAuth install — the ProUCX softphone appears on contact and company records.
Point the integration at your existing Amazon Connect instance. Agents sign in and take calls in the embedded softphone.
On an inbound call, the caller's number is matched to HubSpot and the right contact or company opens automatically.
Click any phone number in HubSpot to dial out through Amazon Connect, straight from the record.
The call is logged as an engagement on the timeline with outcome and notes, and the recording is linked when available.
The softphone docks alongside the HubSpot contact. Dial a number, or click any number on the record to place the call through Amazon Connect.
Search queues and agents, and see who is waiting and who is available before you transfer — refreshed live in the panel.
Ask a question and get an answer from your knowledge base while the call is live, without leaving HubSpot.
Everything reps expect — natively in HubSpot
A calling widget on contact and company records, built on HubSpot's Calling Extensions SDK.
Inbound caller ID is matched to HubSpot and the record opens automatically.
Dial any HubSpot phone number through Amazon Connect in one click.
Inbound & outbound calls logged as timeline engagements with outcome, duration and notes.
Recordings linked to the call engagement and accessible from the record.
Full call lifecycle — answer, hold, transfer and wrap-up — reflected in HubSpot.
Isolated per-tenant configuration, OAuth tokens encrypted at rest, least-privilege access.
Hosted on AWS with data residency in Australia, Singapore, the USA and Europe.
Uses your existing Amazon Connect instance — no additional dialer to license.
Common questions
Yes — it's built on HubSpot's Calling Extensions SDK, so the softphone is native to contact and company records and calls log to the timeline as engagements.
No. It connects your existing Amazon Connect instance directly to HubSpot via the Amazon Connect Streams API.
Yes. Calls are logged as HubSpot engagements with outcome, duration and notes, and recordings are linked where available.
On AWS, multi-tenant with isolated per-tenant configuration, with data residency in Australia, Singapore, the USA and Europe.
See it on your own Amazon Connect & HubSpot
Book a demo and we'll show a live call screen-popping and logging inside HubSpot — or subscribe on AWS Marketplace and bill it to the AWS account you already have.