Privacy Policy

ProUCX Pty Ltd (“ProUCX”, “we”, “us”) builds the Amazon Connect Softphone for Pipedrive and related Amazon Connect integrations. We respect your privacy and handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what our Pipedrive integration accesses, how we use it, how long we keep it and the choices you have.

What the app accesses in Pipedrive

When an administrator installs the Amazon Connect Softphone for Pipedrive, the app connects to your Pipedrive account through Pipedrive’s OAuth flow using least-privilege scopes. We request only the access the softphone needs to work:

• Persons and organisations — to match an incoming caller to the right Pipedrive person and to let agents dial a contact by name.
• Deals — to open and link the relevant deal when a call connects, so the conversation is recorded against the right opportunity.
• Activities — to write each call back into Pipedrive as a call activity with direction, duration, disposition and notes.
• Basic account and user details — to identify the Pipedrive company and the signed-in user so the softphone loads in the correct account.

We do not request access to data the softphone does not need, and we do not read Pipedrive records for any purpose other than delivering these features.

Amazon Connect call data

The softphone connects to your own Amazon Connect instance. To log a call in Pipedrive we process call metadata such as the caller and dialled number, call direction, start time, duration and the disposition or outcome an agent selects. Call audio is carried by your Amazon Connect instance; ProUCX does not record, listen to or retain call audio. Where your plan includes a recording link, Contact Lens transcript or an AI call summary, those are generated by your Amazon Connect instance and referenced on the Pipedrive activity — your Amazon Connect environment remains the system of record.

What we do not do

• We do not sell, rent or share your personal information or Pipedrive data with third parties for their own purposes.
• We do not store your Pipedrive API token or OAuth credentials beyond what the OAuth connection requires to keep the softphone working; tokens are held encrypted and are revoked when you uninstall the app or disconnect the integration.
• We do not keep a separate master copy of your Pipedrive records. Call activities are written into your own Pipedrive account, which remains your system of record.
• The app contains no advertising and no third-party advertising or tracking SDKs.

How we use information

• To provide the softphone: screen-pop, click-to-dial, call logging, transfer and live queue stats inside Pipedrive.
• To count the number of active agents each month for metered billing.
• To provide support, maintain security and improve the service.
• To meet our legal and contractual obligations.

Hosting & data residency

The Pipedrive integration is hosted onshore in Australia on Amazon Web Services in the Sydney region (ap-southeast-2). Data is encrypted in transit, and access is restricted on a least-privilege basis. We may use trusted sub-processors (for example AWS) who are bound to protect your data and act only on our instructions.

Retention

Call activities live in your Pipedrive account under your own retention settings. ProUCX retains only the configuration and operational data needed to run and bill the service (for example your account identifiers, integration settings and the encrypted OAuth connection). When you uninstall the app or close your subscription, we disconnect the integration, revoke stored tokens and delete or de-identify configuration data we no longer need, subject to any records we must keep to meet legal or accounting obligations.

Your rights

You may request access to, or correction of, the personal information we hold about you, ask us to disconnect the integration and delete associated configuration data, or raise a privacy concern, by emailing service@proucx.com.au. We will respond within a reasonable time. You can also disconnect the app at any time from within Pipedrive, which revokes our access.

Contact us

ProUCX Pty Ltd, Australia · service@proucx.com.au · +61 1300 508 947.

This policy is provided for general information and does not constitute legal advice.