Migrate your Verint call recordings to the cloud — and keep them searchable.

Recordings and metadata off on-premise kit, into S3 or any cloud platform. Add our optional web interface and your team can still search and play every recording after Verint is gone.

Bulk extraction · Metadata preserved · Open-standard audio · Chain-of-custody reconciliation · Optional archive viewer

Your recordings are an asset. Your Verint platform is a cost.

Organisations leaving Verint still have to keep the recordings — often for seven years or more. ProUCX lets you retire the platform without losing the data, or the ability to access it. For the full planning view — the metadata to preserve, target options and the migration sequence — read getting your call recordings out of Verint before you switch platforms.

Extract, convert, migrate, verify — then view

How much storage the export actually needs

More than Verint uses today, and the gap surprises people often enough that it is worth settling before the project starts rather than halfway through it. Verint stores call audio heavily compressed — commonly around 10 kbps. An open, universally playable WAV at 128 kbps is therefore roughly thirteen times the size of the source file. That is not a quality change: the exported audio is the same audio, it is simply no longer in a format that only Verint can open.

The trade-off is portability against footprint, and there are three sensible answers. WAV plays in everything and is the largest. FLAC is lossless — it decodes to identical audio and carries its own integrity checksum — at roughly 61 per cent of the WAV size, which usually makes it the right default for an archive that has to stand up years later. MP3 is smaller again but lossy, which is fine when the archive is for reference and wrong when it is evidence.

One scoping note that catches project plans out: extraction throughput is governed by the number of recordings, not their length. A ten-minute call takes about as long to pull as a thirty-second one, so file count drives the timeline far more than audio hours do. Count the recordings before you estimate the duration of the migration.

What switching Verint off actually saves

The recordings are usually the only reason the platform is still alive. Organisations move their contact centre, finish the project, and then keep Verint licensed and patched for years because it is the one thing that can read its own archive. Once the recordings are out — in open files, with their metadata, reconciled against the source — the platform has no job left, and a recurring cost becomes a one-off one.

These are the lines that stop:

• Verint WFO licences, and the annual maintenance or support renewal attached to them.
• The servers, storage and backup that exist only to hold history.
• The specialist time to keep an end-of-life platform patched, certified and running — usually the line nobody has costed.
• The encryption and key-management dependency underneath it. When the key manager itself reaches end of support, that is frequently what forces the decision rather than the recorder.

We are not going to publish a percentage, because the honest answer depends entirely on your licence and support renewal, your hardware footprint, and how many more years you would otherwise keep paying. What we will do is put real numbers against it: tell us your recording volume, your retention obligation and your next renewal date, and we will scope the extraction against what you are currently spending to keep the platform alive.

Verint data extraction, from a live system to open files

The part most projects underestimate is the Verint data extraction itself. Recordings sit in a proprietary store with their metadata held separately, and pulling years of history out carelessly can slow or destabilise a platform agents still depend on. ProUCX reads the recordings and their metadata — agent, calling and called number, timestamp, duration, direction and queue — in controlled, throttled batches, directly from your Verint system and without taking it offline.

Once extracted, every file is transcoded from Verint's proprietary audio into an open standard (WAV or MP3) and paired back with its metadata, so nothing stays locked to the vendor. From there we migrate Verint recordings to cloud targets of your choosing — a cloud voice platform such as Amazon Connect, Genesys or NICE CXone, or plain object storage.

For many organisations the cleanest destination is object storage, and call recording migration to S3 is the path we see most often: durable, low-cost Amazon S3 buckets in your own AWS account, with server-side encryption, lifecycle rules and retention locks already available. Azure Blob Storage works the same way for Microsoft estates. Because the files are open-standard audio with their metadata intact, the archive stays yours to query, move or hand to auditors long after cutover.

If the export itself is the whole job — getting the audio and metadata out of a closed system, decrypted and in open files — that is covered in detail on the Verint data extraction page. Scale is rarely the blocker. The same pipeline handles a few thousand recordings or many millions across years of history, throttled so the live Verint system keeps serving agents throughout. Where the audio finally lands is your call — hosted by ProUCX with data-residency options in Australia, Singapore, the USA and Europe, or entirely inside your own cloud tenant so it never leaves your control.

A reconciliation report then closes the loop, confirming every recording that left Verint arrived intact at the target — the chain-of-custody evidence your compliance team needs to sign the project off and switch the old platform down.

Built for scale, compliance and zero data loss

A tool for a problem almost no one else solves

Most migration projects focus on agents and routing — and leave the recording archive stranded on the old platform. ProUCX built this utility specifically to liberate Verint call recordings and keep them usable, because nobody else was. If you're decommissioning Verint, talk to the team that has done it.

Planning a Verint end-of-life migration

No platform stays supported forever. As on-premise Verint versions reach end of life, the recordings they hold don't stop mattering — regulators still expect them retained long after the system that made them is gone. A Verint end-of-life migration is simply the plan for that moment: get the recordings and their metadata onto something that will outlive the hardware before support contracts, licences or servers run out.

Leaving it late has a running cost. Plenty of organisations keep a Verint platform alive for one reason only — to hold old recordings — and go on paying WFO licences, server maintenance, storage and specialist support to do it. Decommissioning Verint removes that standing cost, but only once the recordings are safely somewhere else and still accessible. That is the gap this utility closes: migrate first, verify, then switch Verint off with confidence.

Access is usually the real worry. Compliance and QA teams fear that retiring the platform means losing the ability to find and play an old call. The optional Verint recording archive viewer answers that head-on — a searchable web front-end over the migrated recordings where your team looks up a call by agent, number, date, duration or call ID, plays it back in the browser or downloads it, all behind role-based access and a full audit trail. Retention policies and legal hold carry across, so a Verint end-of-life migration doesn't cost you a single recording.

The trigger varies — an end-of-support notice, a data-centre exit, a move to a cloud contact centre, or simply a licence renewal nobody wants to sign for a system you're leaving. Whatever starts it, the sequence is the same, and the recordings are the one part that can't be recreated if they're lost. Scoping the migration early, while the source platform is still healthy, is what keeps the timeline yours rather than the vendor's.

Built to satisfy an auditor, not just a project plan

Call recordings are often the most sensitive data a contact centre holds, and moving them can't weaken the controls around them. Transfers run over secure, encrypted connections, the audio lands encrypted at rest in your chosen store, and access to the migrated archive is governed by role-based permissions with a full audit trail of who played or downloaded what.

The reconciliation report is the heart of the compliance story — a recording-by-recording account of what left the source and what arrived at the target, so you can demonstrate completeness and integrity rather than simply assert it. Retention schedules and legal hold are then applied in the destination, so a call is kept exactly as long as the rules require and no longer, and nothing under hold can be deleted.

Where the data physically sits is your decision. Recordings can be hosted by ProUCX in a region that matches your obligations — Australia, Singapore, the USA or Europe — or kept entirely within your own AWS or Azure tenant, so residency and ownership stay exactly where your policies need them.

Verint migration questions

Decommissioning Verint? Don't strand the recordings.

Tell us about your Verint estate and target platform, and we'll scope the migration.