ProUCX moves years of Verint call recordings — and all their metadata — off legacy, on-premise infrastructure into Amazon Connect, Genesys, NICE CXone, Amazon S3, Azure or any cloud voice platform. Add our optional web interface and your team can still search and play every recording after Verint is gone.
From Verint to Amazon Connect, Genesys, NICE CXone, RingCentral, Zoom, Amazon S3, Azure Blob — or your own storage.
Organisations leaving Verint still have to keep the recordings — often for seven years or more. ProUCX lets you retire the platform without losing the data, or the ability to access it.
Stop paying for Verint WFO licences, servers, storage and maintenance you only keep alive to hold old recordings.
Keep recordings for the full regulatory retention period in durable cloud storage, with legal-hold and audit support.
Convert Verint's proprietary recording format to open standards (WAV/MP3) so the data is portable and future-proof.
Decommissioning Verint, changing CCaaS vendor, or consolidating after a merger? Bring the recording history with you.
We bulk-extract recordings and their metadata (agent, ANI/DNIS, timestamp, duration, direction, queue) directly from your Verint system.
Proprietary Verint audio is transcoded to open standards (WAV/MP3), with metadata mapped and retained.
Recordings load into your chosen target — Amazon Connect, Genesys, NICE CXone, Amazon S3, Azure Blob or your own storage.
A reconciliation report confirms every recording transferred with integrity — full chain-of-custody for compliance sign-off.
Optionally, our web archive viewer lets your team search by agent, number or date and play recordings back — with role-based access and audit logs.
Retire Verint without losing access. The ProUCX viewer gives compliance, QA and operations teams a clean, searchable front-end over your migrated recordings.
Migrate millions of recordings across years of history, throttled to protect the source system.
Every recording stays searchable — agent, numbers, timestamps, direction, queue and custom fields carried across.
Proprietary formats converted to WAV/MP3 so recordings outlive any single vendor.
Cloud voice (Amazon Connect, Genesys, NICE CXone) or object storage (Amazon S3, Azure Blob) — your choice.
Reconciliation reporting proves completeness and integrity for auditors and regulators.
Optional search-and-play interface so old recordings stay accessible after Verint is switched off.
Most migration projects focus on agents and routing — and leave the recording archive stranded on the old platform. ProUCX built this utility specifically to liberate Verint call recordings and keep them usable, because nobody else was. If you're decommissioning Verint, talk to the team that has done it.
Yes — we extract recordings and metadata in bulk and migrate them to Amazon Connect, Genesys, NICE CXone, Amazon S3, Azure Blob or another platform, converting proprietary formats to open standards on the way.
Yes. Agent, calling/called number, timestamp, duration, direction and queue are preserved and indexed so recordings stay searchable.
Yes — our optional web viewer lets you search and play archived recordings with role-based access and audit logging.
Yes. The migration produces a reconciliation report for chain-of-custody, and recordings can be stored with retention policies and legal-hold support.
On AWS or Azure, with data-residency options in Australia, Singapore, the USA and Europe — or in your own cloud tenant.
Tell us about your Verint estate and target platform, and we'll scope the migration.