An AI agent that talks to your callers — and finishes the job.

Full two-way speech on your own Amazon Connect number, with natural turn-taking — the caller can interrupt and be understood, not talked over by a script.

Every turn appears on screen as it is spoken and is scored for sentiment, so you can see how the conversation is actually going while it happens.

Reservation, CRM and core systems are called mid-conversation, with each step of the process flow ticked off as it completes.

The contact routes to the AI agent on your own Amazon Connect instance, exactly as it would to a person. It greets the caller and starts a natural conversation — no press-1 menu.

Full two-way speech with natural interruption. Every turn is transcribed live and scored for sentiment, so the conversation is visible while it happens rather than after the fact.

Mid-conversation the AI queries and updates your reservation, CRM and core platforms — looking up the booking, checking availability, applying the change.

Each step of the defined process is ticked off as it completes, so an outcome is a verifiable checklist rather than a claim.

The AI confirms the outcome to the caller. Where a person is needed, it transfers to a human queue and writes the summary, intent and transcript link to the contact attributes your CRM connector already reads.

If the AI can't help, the caller goes straight to a person. Ask for an agent, stay silent, or hit a limit and the call is transferred — the AI is an optimisation, never a trap.

The AI operates as an agent inside your own Amazon Connect instance and is routed contacts like any member of the team.

Full-duplex speech with natural turn-taking — the caller can interrupt and be understood, rather than talked over by a script.

Turn-by-turn transcript on screen as the conversation happens, not a recording you review tomorrow.

Each message is scored so you can see how the caller is feeling as the call progresses, and where it turned.

Reservation, CRM and core systems queried and updated mid-conversation — the AI acts, it doesn't just classify.

The steps of your process are ticked off as they complete, so an outcome is auditable rather than asserted.

Transfers to a human queue with the AI summary, intent and transcript attached to the same Connect contact.

Because it works as a real Connect agent, call recording, Contact Lens analytics, transfers and Connect reporting apply to it too.

Move the AI in and out of queues on demand — extra capacity through a volume spike, scaled back after the peak.

ElevenLabs for voice quality, or an Australian speech endpoint where onshore processing is a requirement.

Ask for an agent, stay silent, or hit a limit and the call goes straight to a human — the AI is an optimisation, never a trap.

Surfaces context in the ProUCX connectors for Dynamics 365, HubSpot and Pipedrive with no connector changes.

Live AI Agent for Amazon Connect is listed on AWS Marketplace, so you can subscribe against the AWS account you already have. You can also book a briefing and we'll run it against your own Amazon Connect instance. Building the business case first? We break the four cost lines down in what an Amazon Connect AI voice agent actually costs.

A voicebot recognises a phrase and routes on it. Live AI Agent holds a real full-duplex conversation — the caller can interrupt, change their mind and speak naturally — and it acts on what it hears, calling your booking, CRM and core systems to complete the process rather than just classifying the call. Every turn is transcribed live and scored for sentiment, and each step of the process flow is ticked off so you can see the work actually got done.

Yes. The AI operates as an agent inside your own Amazon Connect instance, so the call is a routed Connect contact end to end — and native Connect capabilities such as call recording, Contact Lens analytics and transfers apply. The AI also appears in your real-time and historical Connect reporting like any other agent.

An AI summary, the detected intent and a transcript link, written to Amazon Connect contact attributes. Our connectors for Dynamics 365, HubSpot and Pipedrive already read contact attributes for screen-pop, so that context lands in the CRM as the call connects.

Yes — that drives the choice of voice provider. The ElevenLabs path is chosen for voice quality and is processed offshore; an alternative provider offers an Australian speech endpoint for buyers with onshore residency requirements. Tell us your constraints and we'll confirm the right configuration during onboarding.

Yes. Open the live demo and watch a call run end to end — the lifecycle, the live transcript with sentiment, the back-end integrations and the process flow completing.