Connect Phone turns your iPhone into a full Amazon Connect agent softphone — take and make customer calls anywhere, with the same tools your agents use at their desk. Live stats, smart transfer, caller history, wrap-up and Amazon Q assist.
A companion app for organisations already running Amazon Connect — agents sign in with their existing Connect login.
The Amazon Connect Contact Control Panel is a browser app — it doesn't travel. Connect Phone gives field teams, remote agents, after-hours on-call and retail staff the real agent experience on the phone in their pocket.
Call audio over a secure connection to your Amazon Connect instance — not a call-back to the agent's number.
Native iPhone ringing on a locked phone, so routed contacts never get missed in a browser tab.
SAML single sign-on or native Connect login. No Connect credentials stored on the device.
Answer, dial, hold, mute and transfer calls over a secure connection to your Amazon Connect instance. Keypad for IVR, quick connects and reject.
Live handled count, average handle time, talk, ACW, hold and occupancy — straight from Amazon Connect.
Queues and agents with live availability. Warm, cold and conference transfer, swap and drop parties — in a tap.
The caller's recent contact history so agents have context before they speak.
Capture a disposition and notes, written back to the Amazon Connect contact.
Pause recording for sensitive moments — card details, personal data — and resume when done.
Your Amazon Q in Connect knowledge and suggestions, right beside the call (optional).
Not just voice — accept chats and tasks, with concurrent contacts and channel-aware screens.
Screen-pop the Connect contact attributes your flows set, so agents open the call informed.
Available, offline and your custom Connect states — set status from the phone.
SAML/SSO or native Amazon Connect login, configured per workspace.
Raise an Amazon Connect task mid-call for follow-up work.
Agents see how they're tracking without asking a supervisor, and move a call on without leaving the app — the two things that keep a mobile agent as effective as one at a desk.
Real screens from Connect Phone. Tap any image to enlarge.
Billed through the ProUCX portal, not through Apple.
Set up a workspace in minutes, or book a walkthrough with the team that built it.
A real softphone. Audio runs over a secure connection to your own Amazon Connect instance — not a call-back to the agent's mobile number — and contacts ring natively on a locked phone.
The app is free to download. Licensing is per agent via the ProUCX portal: Basic from US$10/agent/month (min 5), Medium US$15/agent/month, Advanced POA.
Your admin configures the workspace in the portal and shares a one-time workspace code. Agents install, enter the code once, then sign in with their Connect login or SAML SSO.
Yes, optionally — Q knowledge and suggestions appear beside the live call.
iPhone, via the App Store. Connect Phone is a companion app for organisations already running Amazon Connect.
See ProUCX support or email service@proucx.com.au.