Pricing
Straightforward pricing. No telephony lock-in.
Meter the Amazon Connect softphone for Pipedrive per active agent, pay for the Dynamics connector per organisation plus per agent, licence Connect Phone per mobile agent, and choose a LiveUCX dashboard tier that fits your contact centre. All prices in USD. No per-transaction fees.
Starter
A flat platform fee per Dynamics 365 organisation, plus a monthly rate per agent.
US$199
/org / month + US$15 / agent / month
Screen-pop on inbound calls
Click-to-dial from D365
Automatic call logging
Up to 20 agents
Email support
Team
Most popular. Everything in Starter, with wrap-up and reconciliation.
US$399
/org / month + US$25 / agent / month
Everything in Starter
Minimum 10 agents
Dispositions, notes & wrap-up
Create-on-no-match & multi-match picker
CTR / Contact Lens backstop reconciliation
Priority support & guided onboarding
Enterprise
Volume & annual agreements.
Custom
pricing
Everything in Team
SSO & multiple Dynamics orgs
Custom entities, fields & dispositions
SLA & dedicated support
Partner / reseller terms
AWS Connect for Dynamics 365 — connector pricing. Indicative pricing; final pricing confirmed during scoping. Costing the AWS side too? Try the Amazon Connect cost estimator.
Amazon Connect Softphone for Pipedrive
Pipedrive softphone pricing
The Amazon Connect softphone runs inside Pipedrive. Pricing is per active agent per month and metered — you only pay for agents who actually use it in a given month. Every plan starts with a 14-day free trial, and you bring your own Amazon Connect, so there is no telephony to re-point and nothing to install in your AWS account.
Standard
Everything a sales team needs to call, screen-pop and log inside Pipedrive.
US$9
/ active agent / month
Screen-pop the matching person & deal on inbound
Click-to-dial from any Pipedrive number
Automatic call logging as a Pipedrive activity
Warm, cold & conference transfer
Live queue & agent stats
Premium
Everything in Standard, plus recording, transcript and AI on every call.
US$15
/ active agent / month
Everything in Standard
Call recording link on the activity
Contact Lens transcript
AI call summary
Amazon Q assist while you are on the call
Amazon Connect Softphone for Pipedrive · US$9 (Standard) and US$15 (Premium) per active agent per month, metered, with a 14-day free trial. See the Pipedrive integration · install it from the Pipedrive Marketplace, or subscribe on AWS Marketplace for consolidated AWS billing.
Connect Phone
Mobile agent app pricing
The iPhone app is free to download. Agents are licensed per month and billed through the ProUCX portal, not through Apple. Weighing it against the other Amazon Connect mobile app? We put the two side by side on price, platforms and licensing — including the ten-user minimum that decides it for smaller teams. Costing the AWS side as well? What Amazon Connect actually costs breaks the bill into its three stacks.
Basic
Built for teams of 5+.
US$10
/ agent / mo
Full softphone — voice, chat & tasks
Transfer, conference & quick connects
Caller history & contact attributes
SSO
Medium
Most popular. Everything in Basic, plus live stats and Amazon Q.
US$15
/ agent / mo
Everything in Basic
Live queue stats & agent performance
Disposition write-back to the contact
Recording pause / resume
Amazon Q assist
Advanced
Everything in Medium, plus branding and deploy-in-your-account.
POA
price on application
Everything in Medium
CCP customisation
Your own branding
Deploy-in-your-account
Priority support
Download on the App Store · See Connect Phone features. Connect Phone is also available on AWS Marketplace for teams who prefer consolidated AWS billing.
LiveUCX dashboards
Real-time dashboard pricing
Cloud-based, per-tenant licensing. No user, CPU or transaction-based fees.
Basic
Real-time agent data for a small floor.
US$180
/mo
Real-time agent data, up to 10 agents
Up to 5 skills / queues
Up to 2 dashboards
Charts, gauges & tables
Mobile version · SSL secured
Advanced
Thresholding and multi-channel alerting.
US$240
/mo
Everything in Basic, up to 20 agents
Up to 10 skills / queues
Up to 5 dashboards
Thresholding & multi-channel alerting
Data export & dashboard versioning
Premium
API-enabled data extraction and public dashboards.
US$360
/mo
Everything in Advanced, up to 50 agents
Up to 20 skills / queues
Up to 10 dashboards
API-enabled data extraction & custom sources
Embedded & public dashboards
Self-hosted
Runs in your own AWS account and region.
US$600
/mo
Everything in Premium
Self-hosted on your own AWS instance
Runs in your AWS account & region
Single sign-on (SSO) included
Your data never leaves your environment
Pricing FAQ
Questions about pricing
What currency are prices in?
All prices are shown in US dollars (USD) and exclude any local taxes such as GST or VAT, which are applied where applicable.
Is there a setup or onboarding fee?
Guided onboarding is included on Team and Enterprise. Complex multi-org or custom-entity rollouts may include a one-time setup — we'll confirm during scoping.
Can I bundle the connector and LiveUCX?
Yes. Customers running both Amazon Connect and Dynamics 365 often pair the connector with a LiveUCX wallboard — ask us for a combined quote.
Get a tailored quote
Tell us your agent count and platforms
We'll put together pricing that fits.