Pricing
Straightforward pricing. No telephony lock-in.
Pay for the connector per Dynamics organisation plus per agent, licence Connect Phone per mobile agent, and choose a LiveUCX dashboard tier that fits your contact centre. All prices in USD. No per-transaction fees.
Starter
A flat platform fee per Dynamics 365 organisation, plus a monthly rate per agent.
US$199
/org / mo + US$15 / agent / mo
Screen-pop on inbound calls
Click-to-dial from D365
Automatic call logging
Up to 20 agents
Email support
Team
Most popular. Everything in Starter, with wrap-up and reconciliation.
US$399
/org / mo + US$12 / agent / mo
Everything in Starter
Dispositions, notes & wrap-up
Create-on-no-match & multi-match picker
CTR / Contact Lens backstop reconciliation
Priority support & guided onboarding
Enterprise
Volume & annual agreements.
Custom
pricing
Everything in Team
SSO & multiple Dynamics orgs
Custom entities, fields & dispositions
SLA & dedicated support
Partner / reseller terms
AWS Connect for Dynamics 365 — connector pricing. Indicative pricing; final pricing confirmed during scoping.
Connect Phone
Mobile agent app pricing
The iPhone app is free to download. Agents are licensed per month and billed through the ProUCX portal, not through Apple.
Basic
Built for teams of 5+.
US$10
/ agent / mo
Full softphone — voice, chat & tasks
Transfer, conference & quick connects
Caller history & contact attributes
SSO
Medium
Most popular. Everything in Basic, plus live stats and Amazon Q.
US$15
/ agent / mo
Everything in Basic
Live queue stats & agent performance
Disposition write-back to the contact
Recording pause / resume
Amazon Q assist
Advanced
Everything in Medium, plus branding and deploy-in-your-account.
POA
price on application
Everything in Medium
CCP customisation
Your own branding
Deploy-in-your-account
Priority support
Download on the App Store · See Connect Phone features. Connect Phone is also available on AWS Marketplace for teams who prefer consolidated AWS billing.
LiveUCX dashboards
Real-time dashboard pricing
Cloud-based, per-tenant licensing. No user, CPU or transaction-based fees.
Basic
Real-time agent data for a small floor.
US$180
/mo
Real-time agent data, up to 10 agents
Up to 5 skills / queues
Up to 2 dashboards
Charts, gauges & tables
Mobile version · SSL secured
Advanced
Thresholding and multi-channel alerting.
US$240
/mo
Everything in Basic, up to 20 agents
Up to 10 skills / queues
Up to 5 dashboards
Thresholding & multi-channel alerting
Data export & dashboard versioning
Premium
API-enabled data extraction and public dashboards.
US$360
/mo
Everything in Advanced, up to 50 agents
Up to 20 skills / queues
Up to 10 dashboards
API-enabled data extraction & custom sources
Embedded & public dashboards
Self-hosted
Runs in your own AWS account and region.
US$600
/mo
Everything in Premium
Self-hosted on your own AWS instance
Runs in your AWS account & region
Single sign-on (SSO) included
Your data never leaves your environment
Pricing FAQ
Questions about pricing
What currency are prices in?
All prices are shown in US dollars (USD) and exclude any local taxes such as GST or VAT, which are applied where applicable.
Is there a setup or onboarding fee?
Guided onboarding is included on Team and Enterprise. Complex multi-org or custom-entity rollouts may include a one-time setup — we'll confirm during scoping.
Can I bundle the connector and LiveUCX?
Yes. Customers running both Amazon Connect and Dynamics 365 often pair the connector with a LiveUCX wallboard — ask us for a combined quote.
Get a tailored quote
Tell us your agent count and platforms
We'll put together pricing that fits.