Put an ElevenLabs voice agent on your Amazon Connect calls. It answers in your contact flow with a natural, human-sounding voice, holds a real conversation to understand and qualify the caller, then hands off to a human queue — with the AI summary, caller intent and transcript already in the agent's CRM screen-pop. ElevenLabs conversational AI for the contact centre, wired into Amazon Connect by ProUCX.
A contact-flow service for organisations already running Amazon Connect — the ElevenLabs voice works from your existing Connect instance, before an agent is involved.
Plenty of tools can put an ElevenLabs voice on a phone line. The hard part is what happens when the caller needs a person. Most voicebots dump the caller into a queue with nothing to show for the conversation, so the human starts from zero and the caller repeats themselves. This integration is built around the handoff: the ElevenLabs agent answers, understands and qualifies, and when a person is needed it passes the call on warm — with the context attached.
The summary, caller intent and transcript travel with the call into the agent's Dynamics 365, HubSpot or Pipedrive screen-pop — the differentiator that most voicebots miss.
A human-sounding voice that holds a free-flowing conversation, so the caller talks normally instead of navigating a press-1 menu.
Answers in your contact flow and hands off as an ordinary Connect transfer, so routing, recording and reporting stay with the contact.
Your Amazon Connect contact flow routes the incoming call to the ElevenLabs voice agent, which greets the caller and starts a natural conversation — no rigid touch-tone menu.
The agent works out the reason for the call, asks the right follow-ups and captures the details it needs, with the ElevenLabs voice carrying the conversation.
Simple enquiries can be handled end to end. When a human is the right answer, the agent hands off — and the caller can ask for a person at any time.
A summary, the detected intent and a transcript link are written to Amazon Connect contact attributes on the same contact.
The call transfers to the right queue, and the context appears in the agent's CRM the moment they connect.
Design intent for an integration in development. Capabilities and details may change before release.
The handoff travels through Amazon Connect contact attributes — the same mechanism the ProUCX CRM connectors already read for screen-pop. So the ElevenLabs agent's work surfaces right beside the matching record, with no connector changes.
The summary, intent and transcript link surface in the agent panel when the call screen-pops the matching record.
Context lands beside the matching HubSpot record as the call connects, so the rep opens the conversation informed.
The summary and transcript appear against the matching person or deal the moment the softphone screen-pops.
An ElevenLabs voice agent that picks up the Amazon Connect voice contact directly in your contact flow, before an agent is engaged.
Human-sounding, free-form conversation with an ElevenLabs voice — not a scripted DTMF menu.
Set the greeting, prompt and voice so the agent sounds like your brand rather than a generic bot.
Works out why the caller is ringing and routes accordingly — resolve, direct to the right queue, or escalate.
Transfers to a human queue with the AI summary, intent and transcript attached to the contact.
Writes a concise summary and a link to the full transcript to Amazon Connect contact attributes for the CRM to render.
Ask for an agent, stay silent, or hit a limit and the call goes straight to a human — the AI is an optimisation, never a trap.
Designed to surface context in the ProUCX connectors for Dynamics 365, HubSpot and Pipedrive with no connector changes.
Built for Amazon Connect and designed to run against your own AWS account and Connect instance.
We won't pretend otherwise: the AI voice processing runs on ElevenLabs, which processes audio outside Australia — there is no ElevenLabs region in Australia. Your Amazon Connect instance, call recordings and reporting stay in your own AWS account and region, exactly as they do today. If you have a contractual requirement for the voice AI itself to be processed onshore in Australia, tell us before you commit — that's a conversation to have, and there are onshore-capable paths we can discuss under the broader Connect AI Agent product.
We're being upfront: this isn't finished and isn't for sale yet. There's no trial and no pricing to quote. We're sharing the design early because we'd rather build it with input from the Amazon Connect teams who'll use it. If an ElevenLabs voice agent that hands off warm into your CRM is useful to you, tell us — and we'll keep you in the loop as it takes shape.
This page covers the ElevenLabs option specifically, chosen for voice quality. It's part of the broader ProUCX Connect AI Agent product — an AI voice agent for Amazon Connect that's designed to be voice-vendor-flexible, including onshore-capable options for buyers with an Australian data-residency requirement.
Register your interest or book a briefing and we'll keep you posted — and let you know first when it's ready to trial.
No. ProUCX builds the integration that puts an ElevenLabs voice agent into your Amazon Connect contact flow and hands the conversation context into your CRM. ElevenLabs provides the conversational voice AI; ProUCX connects it to Amazon Connect. ElevenLabs is a trademark of its respective owner.
Not yet. It's in development — there's no trial and no pricing yet. Register your interest to help shape it and be first to hear when it's ready.
The AI voice processing runs on ElevenLabs, which processes audio outside Australia — there's no ElevenLabs region in Australia. Your Amazon Connect instance, call recordings and reporting stay in your own AWS account and region. If you have a contractual requirement for the voice AI itself to be processed onshore, talk to us before you commit — there are onshore-capable paths we can discuss under Connect AI Agent.
An AI summary, the detected intent and a transcript link, written to Amazon Connect contact attributes. Our connectors for Dynamics 365, HubSpot and Pipedrive already read contact attributes for screen-pop, so that context lands in the CRM as the call connects.
Yes. This page covers the ElevenLabs option specifically, chosen for voice quality. The broader Connect AI Agent product is designed to be voice-vendor-flexible, including onshore-capable options for buyers with an Australian data-residency requirement.
It's in development. Register your interest or book a briefing and we'll let you know as soon as it's ready to trial.