ProUCX's AWS Connect for Front connector puts an Amazon Connect softphone right where your team already works — the Front shared inbox. Launch the softphone from the Front sidebar, screen-pop the matching contact, click-to-call, and log every call to Front as a native call object with the recording, transcript and summary attached.
Connects your existing Amazon Connect instance to Front (frontapp.com) — no extra dialer to license.
Front unifies email, chat and SMS in one shared inbox — but voice usually lives in a separate softphone, so calls go unlogged and context is lost. AWS Connect for Front brings Amazon Connect into the same workspace, so a call is just another conversation in the inbox.
The matching Front contact opens the moment the call connects — no searching, lower handle time.
Inbound and outbound calls are written to Front as native call objects, with recording, transcript and summary.
Voice sits beside email, chat and SMS — nothing new for the team to learn, no window to switch.
Connect your Front instance with a secure OAuth install — the ProUCX controller appears in the Front sidebar.
Point the connector at your existing Amazon Connect instance. Agents launch the softphone from the sidebar and take calls.
On an inbound call, the caller's number is matched to a Front contact and the conversation opens automatically.
Call a Front contact in one click and the softphone dials out through Amazon Connect.
Set a disposition at wrap-up and the call is written to Front as a call object, with recording, transcript and summary attached.
Capabilities for a connector that is coming soon. Details may change before general availability.
A full Amazon Connect softphone launched from the Front sidebar, so calls stay beside the conversation.
Inbound caller ID is matched to a Front contact and the conversation opens automatically.
Dial a Front contact through Amazon Connect in one click, straight from the inbox.
Inbound & outbound calls are written to Front as native call objects with recording, transcript and summary attached.
Pause the recording for sensitive moments and resume it — controlled from the softphone.
Capture a disposition at the end of each call so outcomes are consistent and reportable.
Amazon Q surfaces suggested answers and knowledge to the agent during the call.
Hosted on AWS in Australia (ap-southeast-2) for onshore data residency.
Uses your existing Amazon Connect instance via the Streams API — no additional dialer to license.
We're being upfront: this connector isn't generally available yet. There's no self-serve purchase or trial, and no pricing to quote. We're inviting Front teams running Amazon Connect to help shape it with us ahead of launch. If bringing Amazon Connect voice into your Front shared inbox is useful to you, tell us — and we'll bring you in as it launches.
Register your interest or book a demo and we'll show a live call screen-popping and logging inside Front.
Not yet. AWS Connect for Front is coming soon — there's no self-serve purchase or trial, and no pricing yet. Register your interest to help shape it and be first in line.
The connector adds a ProUCX controller to the Front sidebar, and the Amazon Connect softphone launches from it — so calls, screen-pop and wrap-up stay beside the conversation you're working.
Yes. Inbound and outbound calls are written to Front as native call objects, with the recording, transcript and an AI summary attached, so voice sits alongside email, chat and SMS.
No. It connects your existing Amazon Connect instance directly to Front via the Amazon Connect Streams API — there's no extra telephony platform to license.
On AWS in Australia (ap-southeast-2) for onshore data residency, working from your existing Amazon Connect instance.