Bring Amazon Connect calls into Front.
ProUCX's AWS Connect for Front connector puts an Amazon Connect softphone right where your team already works — the Front shared inbox. Launch the softphone from the Front sidebar, screen-pop the matching contact, click-to-call, and log every call to Front as a native call object with the recording, transcript and summary attached.
Built on the Front App SDK & Amazon Connect Streams · Voice alongside email, chat & SMS · Hosted onshore in Australia (ap-southeast-2) · Onboarded with you by the ProUCX team
Connects your existing Amazon Connect instance to Front (frontapp.com) — no extra dialer to license.
The matching Front contact opens the moment the call connects — no searching, lower handle time.
Inbound and outbound calls are written to Front as native call objects, with recording, transcript and summary.
Voice sits beside email, chat and SMS — nothing new for the team to learn, no window to switch.
Voice, in the shared inbox
Front unifies email, chat and SMS in one shared inbox — but voice usually lives in a separate softphone, so calls go unlogged and context is lost. AWS Connect for Front brings Amazon Connect into the same workspace, so a call is just another conversation in the inbox.
The caller is matched to a Front contact and the conversation opens beside the softphone.
Answer, take notes and set a wrap-up disposition without leaving the inbox.
The call lands in Front with recording, transcript and an AI summary attached.
From inbound call to logged call object
Connect your Front instance with a secure OAuth install — the ProUCX controller appears in the Front sidebar.
Point the connector at your existing Amazon Connect instance. Agents launch the softphone from the sidebar and take calls.
On an inbound call, the caller's number is matched to a Front contact and the conversation opens automatically.
Call a Front contact in one click and the softphone dials out through Amazon Connect.
Set a disposition at wrap-up and the call is written to Front as a call object, with recording, transcript and summary attached.
Amazon Connect softphone launched from the Front sidebar, screen-pop to the matching Front contact on inbound calls, click-to-call any Front contact, calls logged as native Front call objects with recording, transcript and AI summary attached, pause and resume recording mid-call, wrap-up dispositions on every call, Amazon Q assist for the agent during the call, hosted onshore in Australia (ap-southeast-2). Configured to your Front workspace and Amazon Connect instance during onboarding.
Everything reps expect — inside Front
A full Amazon Connect softphone launched from the Front sidebar, so calls stay beside the conversation.
Inbound caller ID is matched to a Front contact and the conversation opens automatically.
Dial a Front contact through Amazon Connect in one click, straight from the inbox.
Inbound & outbound calls are written to Front as native call objects with recording, transcript and summary attached.
Pause the recording for sensitive moments and resume it — controlled from the softphone.
Capture a disposition at the end of each call so outcomes are consistent and reportable.
Amazon Q surfaces suggested answers and knowledge to the agent during the call.
Hosted on AWS in Australia (ap-southeast-2) for onshore data residency.
Uses your existing Amazon Connect instance via the Streams API — no additional dialer to license.
Onboarded with you, not self-serve
Unlike our Pipedrive, HubSpot and Dynamics 365 connectors, AWS Connect for Front is set up with you rather than bought off a marketplace shelf. We connect your Front workspace to your Amazon Connect instance, configure screen-pop matching and wrap-up dispositions against your data, and verify a live test call with your team. Book a demo and we'll show it running, then scope your rollout.
AWS Connect for Front questions
AWS Connect for Front is onboarded with you by the ProUCX team rather than bought self-serve. We connect your Front workspace to your Amazon Connect instance, configure screen-pop and dispositions against your data, and verify a live test call. Book a demo and we'll show it running, then scope your rollout and pricing.
The connector adds a ProUCX controller to the Front sidebar, and the Amazon Connect softphone launches from it — so calls, screen-pop and wrap-up stay beside the conversation you're working.
Yes. Inbound and outbound calls are written to Front as native call objects, with the recording, transcript and an AI summary attached, so voice sits alongside email, chat and SMS.
No. It connects your existing Amazon Connect instance directly to Front via the Amazon Connect Streams API — there's no extra telephony platform to license.
On AWS in Australia (ap-southeast-2) for onshore data residency, working from your existing Amazon Connect instance.
See Amazon Connect voice inside your Front inbox
Book a demo and we'll show a live call screen-popping and logging inside Front.