Help with Connect Phone, our Amazon Connect CRM connectors and LiveUCX dashboards. We're an Australian team and we answer our own support.
service@proucx.com.au
The fastest way to reach us. Include your workspace name and what you were doing.
ProUCX Pty Ltd
88 Brandl Street, Eight Mile Plains
QLD 4113, Australia
Connect Phone is a companion app for organisations already running Amazon Connect. It is set up by your administrator.
Your administrator creates the workspace in the ProUCX portal and shares a one-time workspace code. Install Connect Phone from the App Store, enter the code once, then sign in with your existing Amazon Connect login or your organisation's SAML single sign-on.
Codes are issued by your own administrator from the ProUCX portal. If you are the administrator and need help, email service@proucx.com.au.
Check that notifications are enabled for Connect Phone in iOS Settings, that the device has data or Wi-Fi, and that your agent status is Available. If it still doesn't ring, contact us with your workspace name and the approximate time of the call.
Connect Phone carries call audio over your data connection. Check signal strength, and confirm the microphone permission is granted to the app in iOS Settings. Use the in-app Audio control to switch between speaker, earpiece and Bluetooth.
An iPhone, a data or Wi-Fi connection, an existing Amazon Connect instance and an Amazon Connect agent login. Your administrator must have an active ProUCX workspace and an assigned seat for you.
Connect Phone is free to download; licensing is per agent through the ProUCX portal (not through Apple). Administrators manage seats and billing at connect.liveucx.com. See Connect Phone pricing.
Call activity stays in your own Amazon Connect instance. ProUCX stores only the configuration needed to run your workspace, hosted on AWS with data-residency options in Australia, Singapore, the USA and Europe. See our privacy policy and security overview.
Amazon Connect, NICE CXone and RingCentral CTI for Dynamics 365, HubSpot and Pipedrive. See integrations.
Real-time wallboards for CXone, Genesys, Avaya, RingCentral, Zoom and Amazon Connect. See LiveUCX.
Guided setup for new tenants and connectors. Talk to us.
Email us with your workspace name and what you were doing — we'll come back to you.