Real-time call translation for Amazon Connect calls.
Live Interpreter adds real-time, two-way language translation to a live Amazon Connect call. The caller speaks their language, your agent speaks English, and each hears their own — translated live, on the call. One monolingual team, every caller served. Where data residency matters, the whole speech path can run onshore in Australia.
Available on AWS MarketplaceLive Interpreter for Amazon Connect — by LiveUCX
Real-time call translation · Runs on your own Amazon Connect instance · Two-way, live on the call · Onshore Australian speech path available
A live-translation layer for organisations running Amazon Connect, with a choice of speech and AI providers — Deepgram and Azure AI give a fully onshore Australian path where residency matters.
A monolingual agent serves a caller in another language — each hears their own, translated live on the call.
Translation runs on the live call in both directions, so it's a real conversation — not a form to fill in or a callback to schedule.
Speech recognition and synthesis can run entirely on Australian endpoints, so the language data never has to leave the country.
One call, two languages
Serving callers in many languages usually means hiring for each one, or bridging in a third-party interpreter and waiting on the line while everyone gets connected — slow, costly, and hard to staff. Live Interpreter translates the call itself, live and two-way, so a single English-speaking team can talk to a caller in their own language, on the same call, without a separate interpreter line. What that actually requires — latency, data residency, and where a certified interpreter is still the right answer — is set out in real-time call translation in Amazon Connect.
Vi: “Tôi cần đặt lại lịch hẹn.” — detected: Vietnamese
“I need to reschedule my appointment.” — translated live
The caller hears the reply back in Vietnamese — both languages shown side by side in the panel.
Live translation, on the Amazon Connect call
A caller reaches your Amazon Connect contact centre and is routed to an available agent, exactly as they are today — no separate interpreter line to dial.
Live Interpreter joins as a participant on the same Connect contact, so the call stays a routed Connect contact end to end — recording, analytics and reporting all still apply.
The caller's speech is transcribed and translated into English for the agent, and the agent's English is translated back into the caller's language — a full two-way exchange.
Synthesised speech plays back on the call so the caller hears their own language and the agent hears English, with the two sides kept cleanly crossed.
A live panel shows the conversation in both languages side by side, so the agent, a bilingual supervisor or the caller can sanity-check the translation as it happens.
Real-time, two-way translation on the live call; runs on your own Amazon Connect instance; the call stays a single routed Connect contact; onshore Australian speech recognition and synthesis available; a bilingual transcript shown to the agent for trust; one monolingual team can serve callers in many languages; no separate interpreter line to dial or wait on. Language coverage and the exact speech path are confirmed with you during onboarding.
Onshore where it counts — no forced offshore hop
Most live-translation offerings route your callers' speech through whichever cloud region the vendor happens to run in. For Australian government, health and financial-services buyers that is often the end of the conversation. Live Interpreter can run speech recognition and speech synthesis on Australian endpoints, so the language data stays in the country — and your Amazon Connect instance, recordings and reporting never leave your own AWS account and region.
Australian speech recognition and synthesis endpoints, so caller audio and transcripts stay in-country.
The call remains a routed contact on your own Amazon Connect instance — recordings and reporting stay in your AWS account.
Speech and language providers are configurable, so residency, quality and cost can be balanced for your use case rather than ours.
Already running one of our Amazon Connect CRM connectors for Dynamics 365, HubSpot or Pipedrive? Live Interpreter sits alongside the same agent workspace and the same Connect contact.
What Live Interpreter does
Translates a live contact-centre call as it happens, so agent and caller can actually converse across a language gap.
Caller-to-agent and agent-to-caller, crossed cleanly so each party hears only their own language.
Joins the same Connect contact as the caller and agent — no separate interpreter line and no separate app to babysit.
Speech recognition and synthesis can run on Australian endpoints, keeping caller audio and transcripts in-country.
Detects the caller's language from their first utterance and selects the right translation pair.
Shows the conversation in both languages side by side, so the agent, a bilingual supervisor — or the caller — can catch a mistranslation.
Because the call stays a routed Connect contact, recording, analytics and reporting work exactly as they do today.
Sits alongside the ProUCX connectors for Dynamics 365, HubSpot and Pipedrive on the same Connect contact.
Machine translation is not a certified human interpreter
We keep this caveat front and centre rather than bury it. Live Interpreter is built for everyday service conversations — appointments, accounts, enquiries, status updates — where speed and coverage matter more than certification. It shows both languages side by side precisely so mistakes can be caught in the moment. For legal proceedings, clinical consent, or anywhere a certified interpreter is required by law or policy, use a certified interpreter. If you're not sure which side of that line your calls sit on, talk to us and we'll tell you honestly.
Live Interpreter questions
Live Interpreter for Amazon Connect is listed on AWS Marketplace, so you can subscribe against the AWS account you already have. You can also book a briefing and we'll walk through language coverage and residency for your contact centre.
It adds real-time, two-way translation to a live contact-centre call: a caller speaking one language and a monolingual agent speaking another hold a conversation, each hearing their own language, translated live — so one English-speaking team can serve callers in many languages without a separate interpreter line.
Amazon Connect. Live Interpreter joins the same Connect contact as the caller and the agent, so the call stays a single routed contact and your recording, analytics and reporting continue to apply.
Yes. Speech recognition and speech synthesis can both run on Australian endpoints, which is the configuration we recommend for government, health and financial-services buyers. Confirm your specific language pairs with us during onboarding — onshore coverage is very good but not universal across every language.
No, and we won't claim otherwise. Machine translation is built for speed and coverage on everyday service conversations, not for certification. Live Interpreter shows both languages side by side so errors can be caught in the moment. Where a certified interpreter is required by law or policy, use one.
They're the same platform doing two different jobs. Live AI Agent replaces the agent on the call; Live Interpreter sits between a human agent and the caller and translates. Many customers run both.
Serve every caller, with the team you already have
Subscribe on AWS Marketplace and bill it to the AWS account you already have, or book a briefing and we'll walk through the language coverage and residency options for your contact centre.